Shipping Policy
At Hard Hide Galleries, we are committed to delivering premium leather goods to your doorstep with care, efficiency, and transparency. Please review our delivery policy below to understand how we handle orders and shipping.
Order Processing Time
All orders are processed within 7-8 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Customized or made-to-order items may take 3–5 additional business days to prepare before shipping.
Shipping Methods & Timeframes
We offer multiple shipping options to suit your needs:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 12-14 business days | Domestic & International |
| Expedited Shipping | 12-14 business days | Domestic only |
| International Shipping | 12-14 business days | Selected countries |
Note: Delivery times are estimates and may vary based on location, customs clearance, and external factors.
Shipping Charges
Domestic Orders: Flat rate or calculated at checkout based on your location and selected shipping method.
International Orders: Rates are based on destination, weight, and shipping method chosen.
Free shipping may be available for orders over a specified amount during promotional periods.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your delivery status.
Customs & Duties
International customers are responsible for any customs fees, import duties, or taxes imposed by their country.
Hard Hide Galleries is not responsible for delays caused by customs processes.
Delivery Issues
If your order is delayed, lost, or arrives damaged:
Contact us at support@hardhidegalleries.com within 12-14 of the expected delivery date.
We will work with the courier to resolve the issue promptly.
For damaged items, please include clear photos of the packaging and product.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
For any questions or concerns about our delivery policy, feel free to reach out to our support team. We’re here to help!
Address: Kotli Loharan Maghrabi House No. 519 Mohallah Nakhwal Sialkot Pakistan